Refund Policy

Paid features unlock immediately, so subscriptions are generally non-refundable — but here is exactly when we make exceptions.

Last updated: 20 August 2026

This Refund Policy applies to paid plans on Next Job Roles (the “Service”). Because AI features activate as soon as you pay, paid plans are generally non-refundable. We do, however, review every request fairly against the cases below.

1. When we will consider a refund

  • Sustained technical failure: a documented issue on our side that prevented core paid features from working for 48+ hours (not caused by your device or network).
  • Duplicate charge: you were billed more than once for the same subscription.
  • Accidental purchase: you bought a plan by mistake and told us within 24 hours, before using any paid feature.

2. When refunds are not available

  • You changed your mind after using paid features.
  • You were not satisfied with AI-generated suggestions (they are drafts for you to review).
  • You did not receive an interview or job offer — outcomes we never guarantee.
  • You forgot to cancel before an auto-renewal.
  • A one-time or time-limited plan has expired.
  • You already downloaded or exported tailored resumes generated under the plan.

3. How to request a refund

Email support@nextjobroles.com with your account email, the payment reference from your receipt, the reason for your request, and any supporting detail (such as screenshots for a technical issue). We aim to acknowledge requests within 2 business days and to decide within 7 business days. Approved refunds are returned to your original payment method.

4. Cancelling your subscription

You can cancel auto-renewal at any time from your billing settings. Cancellation stops future charges and your access continues until the end of the current billing period. Cancelling does not by itself trigger a refund for the current period.

5. Chargebacks

If you believe you were charged in error, please contact us first — we can usually resolve it faster than a bank dispute. Raising a chargeback without contacting us may lead to your account being suspended while the dispute is investigated.

6. Changes to this policy

We may update this Refund Policy from time to time. When we make material changes, we will update the “Last updated” date above.

7. Contact

Questions about a payment or refund? Email support@nextjobroles.com. See also our Terms of Service and Privacy Policy.